Frequently Asked Questions
Everything you need to know about DEOC Cosmetics.
Are DEOC Cosmetics products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
Do you offer international shipping?
Yes, DEOC Cosmetics ships worldwide. Shipping rates and delivery times vary by country and will be calculated at checkout.